As much as I enjoy my Mac and its sleek design, sometimes things break unexpectedly, and that’s why I usually pay for the additional years of AppleCare on my Apple hardware. I realize I’m already paying a premium for the design of the computer, but I can justify the additional few hundred bucks when it gets me fast, quality support.

Just a few days ago, I popped open my MacBook Pro to check a few emails, and when I closed the lid to head off to work, I found that it wouldn’t shut properly. The lid would close, and after I let go, pop back up. Somehow, the display latch button had gotten stuck “in”, and no amount of fiddling would coax it back out. What to do…

The next day, I called AppleCare support to see what could be done. If you’ve been reading Command-Tab for any amount of time, you know I’m ready to dive into computer innards at a moment’s notice, but when I have free support, I’ll sure take it. After a note about any possible abuse, the AppleCare rep had a box at my door the next morning (if the computer is externally damaged, they may charge to repair abuse — that’s reasonable). Overall, the free repair took only 3 days to complete, including transit times. That’s downright impressive. Thanks Apple!

This entry was posted on Friday, December 14th, 2007 at 3:32 pm and is filed under Mac. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.