iPod Shuffle Shuffle
Less than a week ago, my iPod Shuffle gave up on me and refused to play any music. Pressing buttons resulted in flashing orange-and-green lights, and plugging it into various computers had no effect. I started thinking that maybe the refurbished 1 GB Shuffle wasn’t such a good deal after all.
At a loss, I went to Apple’s iPod Support page and requested some help. I submitted my issue in the hopes that they could either fix or replace my iPod. Two days later, a brand new iPod Shuffle arrives at my door, courtesy Apple and DHL. All I had to do was post back my non-functioning unit. I packaged it up, included the requested cap (what they do with them, I don’t know), and sent my dead Shuffle back. Earlier today, I received an email from Apple Support stating that my shipment arrived and that they hope I’ll be happy with my new iPod Shuffle. Indeed I am. Never have I had such a great customer service experience with any company. This, among other reasons, is why I don’t mind paying a little extra for Apple hardware.
January 21st, 2006 at 8:27 am
I did this with my 20 gig iPod just a few weeks ago. I’ve had to do it with PowerBooks and other iPod’s as well, its just awesome that they’re willing to support their products in the manner that they do.
I :love: Apple support :D.
January 21st, 2006 at 12:57 pm
I had the same experience with a remote and headphones for my iPod. The delivery man drove over the box and ruined them. I e mailed the delivery company and they wanted me to get quotes for the repair, so I e mailed apple and they just sent me new ones 3 days later.
That’s what customer service is all about!
January 21st, 2006 at 1:09 pm
When my G5’s gfx card died, Apple did exactly the same thing. I have learned that AppleCare on some of these machines can save you loads of time and money.
March 13th, 2006 at 6:27 pm
I’ve had four 40-gig iPods just up and croak on me. Every time, the apple store has taken them back with minimal hassle (I still had to wait in line at the Genius bar, though). The last time my iPod died, I was in the middle of wiping my computer’s hard drive, and I had everything backed up to my iPod. I lost a huge amount of data, pics, and music–I was pissed. I took it and my iBook down to the apple store, to demonstrate that I wasn’t doing anything wrong–my firewire and USB ports and cables were intact, etc. They were extremely apologetic, and gave me a 60 gig video iPod. Too bad they couldn’t recover my data.
April 2nd, 2006 at 7:08 pm
I’ve had this experience with my 20 gig 4G iPod, too.
I reported problems (twice with the clickwheel malfunctioning) and they would send me a box. Then, I would pack up my iPod in the box, send it back, and about a week later receive a “new” iPod. I’m not completely sure everything was new, but the casing definitely was.
With headphones they’ll simply send you a new set without you needing to return them.
April 14th, 2006 at 7:19 pm
That isn’t true anymore. By now you have to send your broken headphones back or pay $ 18 !
April 19th, 2006 at 9:34 am
My experience with apple was great. I received a 4GB Ipod Mini used as a gift , but it was acting very strange, it was going crazy and turning off or just reseting any time i touched the click wheel, i checked the apple site and i found this ipod was still in waranty period, so i send it to an apple authorized service provider in my city (Im in Nicaragua-Central America) and in two weeks i had a brand new ipod with paying nothing.
October 1st, 2006 at 2:13 pm
I am having the same problem with my shuffle, the problem is however is was given to me by a friend who got a new iPod (no box, no different cap, no directions). Another thing my friend didn’t give me was a faulty shuffle. It worked fine for a month before the flashing lights. Hmm…I guess I am just stuck with no iPod at all.